Terms & conditions
For QHHT®, Intuitive Coaching, and Empowerment-Based Sessions with Kelly Gray
These Terms & Conditions are here to create a clear, respectful, and sovereign container for our work together. They are designed to support safety, transparency, and shared responsibility as you step into this experiential, inner-exploration process. Please read them carefully before booking. By scheduling a session with Kelly Gray, you acknowledge your self-leadership and agree to the terms outlined below.
1. Nature of the Work
Kelly offers QHHT® (Quantum Healing Hypnosis Technique), intuitive guidance, inner-exploration processes, and empowerment-based coaching.
This work is spiritual and experiential in nature. It is not therapy, counseling, medical treatment, or a substitute for mental health care.
Kelly holds the space as a guide.
You remain the leader of your own journey, choices, and interpretations.
2. Kelly Is Not a Mental Health Practitioner
Kelly is not a psychologist, therapist, psychiatrist, or medical professional.
This work is intended for women who are:
emotionally stable
self-aware
grounded enough to engage in inner exploration
able to hold responsibility for their own emotional process
If you are currently under the care of a psychiatrist, therapist, or mental health professional for an active condition, you must disclose this prior to booking.
This ensures your safety and determines whether this work is appropriate at this time.
Kelly reserves the right to decline or postpone a session if she believes her work is not aligned or supportive for your current mental health needs.
3. Client Responsibility + Sovereignty
By booking, you acknowledge that you are:
mentally and emotionally stable enough to participate
not seeking crisis support, diagnosis, or rescue
fully responsible for your wellbeing, choices, and actions
engaging in this process with self-leadership and discernment
This path is initiatory, not corrective.
You are a co-creator of your experience.
4. Results Are Not Guaranteed
Each QHHT and intuitive session is a unique inner journey.
Regarding QHHT, some clients enter deep hypnosis; others experience insight in a different form.
Because the process depends on individual readiness, mindset, and nervous-system state:
There are no refunds if you do not enter a hypnotic state or if your experience is different than anticipated.
You are responsible for preparing your mind, energy, and environment to ensure the best possible outcome.
5. Session Preparation
To honour the work, please ensure that you:
arrive on time
are well-rested and hydrated
are in a private, quiet location (for virtual sessions)
have a stable internet connection (for virtual sessions)
Your presence and readiness shape the depth of your experience.
6. Lateness + No-Show Policy
Free Consultation Sessions
Kelly remains on the call for 5 minutes.
If you do not arrive within that window, the consultation is considered a no-show and must be rebooked.
Paid Sessions (QHHT + Coaching)
Please arrive at your scheduled time.
If you are late, the session may be shortened.
Arrivals more than 15 minutes late will be considered a no-show at Kelly’s discretion.
No-shows are not eligible for refunds.
7. Cancellation + Refund Policy
Your time and Kelly’s time are both held with care.
The following policy supports clarity and integrity:
Full Refund:
Cancellations made more than 72 hours before your session are eligible for a 100% refund.
Within 72 Hours:
Cancellations made within 72 hours of the scheduled session are non-refundable, or may be refunded at Kelly’s discretion depending on the circumstances and availability.
After the Session Begins:
Once a session has started, no refunds are offered.
8. Rescheduling
Rescheduling is available with appropriate notice.
You may reschedule your session more than 72 hours in advance.
Rescheduling within 72 hours of the scheduled session is not guaranteed and is at Kelly’s discretion, depending on availability and the circumstances.
Missed sessions and no-shows are not eligible for rescheduling or refund.
9. Confidentiality
Your privacy is held with deep respect. Everything you share with Kelly—verbally or in writing—is treated as confidential and is used solely to support your session and your ongoing integration. Kelly will not share your personal information or the contents of your session without your explicit consent.
It’s important to understand that, while Kelly honours confidentiality as a core ethical commitment, this relationship is not a legally privileged one (such as a relationship with a lawyer or medical professional). This means confidentiality has a few reasonable limits.
Confidentiality does not apply to information that:
Kelly is legally required to disclose (e.g., court order or subpoena),
indicates a risk of harm to yourself or others, or
involves illegal activity.
If any of these circumstances arise, Kelly will use discernment, integrity, and respect in determining the appropriate response.
You are encouraged to ask questions about confidentiality at any time to ensure you feel fully informed and comfortable within the container we are creating together.
10. Permissions + Recordings (If Applicable)
QHHT sessions will be audio-recorded for your integration.
By booking, you consent to being recorded for your personal reference.
11. Technology Requirements (Virtual Sessions)
You are responsible for ensuring:
stable internet
a working device
privacy and quiet
comfort and safety during deep relaxation
Technical issues on the client’s side will not extend the length of the session.
12. Liability + Acknowledgment
By booking, you acknowledge that:
you participate voluntarily
you assume full responsibility for your physical, emotional, and mental wellbeing
you release Kelly from liability for decisions or interpretations arising from the session
This work invites inner empowerment, not dependency.
13. Agreement
By booking through the scheduler, you affirm that you have read, understood, and agree to all terms listed above.
You acknowledge your responsibility to show up with presence, integrity, and self-leadership.